Refund Policy

Ele Keats Jewelry allows for exchanges within 14 days.  No returns on custom orders. We are happy to make repairs within the first 30 days. Additional charges may apply after 30 days.

Hassle-Free Exchanges

Exchanges are on us. If you are not completely satisfied with your item, please contact us so we may initiate your exchange free of charge, within a 14 day grace period. 

In the event that your order arrives damaged in any way, please email us as soon as possible at with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Be aware we take extra time and care into packing up these gorgeous babes because they are so delicate.

If you have any further questions, please don't hesitate to contact us at